FREQUENTLY ASKED QUESTIONS
1. Are you
insured and bonded?
Our insurance is among the best available. We're not "just"
bonded, but have liability, crime and workman's compensation coverage.
2. How do you
protect my keys?
Your key is secured in a
locked key storage device to which only our managers have access. The key
is issued to the housekeeper on the day of your clean. The housekeeper
returns the key at the end of the day and management returns it to the
secured container. A complete key inventory is performed at the end of
every business day. In the unlikely event your key is lost, we're even
insured for key replacement and re-keying your locks.
3. Must I be
home when you clean?
It's your choice. Some of
our customers prefer to give us a key that is secured in our office. Alarm
systems can either be left off or you can give us entry / exit codes. By
far, the most efficient and problem-free way for everyone is for you to be
home at the time.
4. How many
people will clean my home?
We work solo or in teams.
Teams prove to be the most efficient because each employee can concentrate
on a specific task while in your home.
5. Will I
always have the same housekeeper or team?
That's our goal, but
circumstances (like sickness, weather and accidents) beyond our control
may occasionally require a substitution. Each housekeeper receives the
same training, follows the same cleaning system and has your personal
service records so, if a change happens, your high quality service will
continue. We stand behind our guarantee.
housekeepers trained and supervised?
Housekeepers are trained
before they're permitted to enter your home. Training continues as we
learn about new products / methods and to reinforce prior training. Each
team includes a team leader to see that cleaning tasks are correctly
completed. Our Field Leaders make periodic visits to homes to ensure we're
meeting service commitments.
7. How do I
pay for your services?
Payment is due at time
of service. You may pay by cash, personal check, MasterCard, Visa,
Discover, or American Express. If you aren't there during our visit, we
ask you for the full estimated amount. If it takes less time to clean than
we estimated, we'll refund the difference or apply it to your next visit,
as you prefer. On regularly scheduled visits, we ask you to leave payment
on the kitchen counter. If you prefer to pay by credit card, we'll handle
that process from our office.
8. What is the
cost to clean my home?
Fees are based on the
condition and size of the home. If you would like a quote, please email us
your information. If you prefer to speak to us, you may call us at 360
537-7289 to talk to our sales representative
9. Is there a personal guarantee?
YES! We will
clean your home again for free if you are not